KPI’s: Ideation to Creation

What is a KPI? In the development and management of a business, key performance indicators or KPIs are critical to understanding performance and decision making. Although KPIs are used by almost all parts of a business, they are often poorly … Read More

How to create “Killer” KPI’s.

By David A. Bishop   As a vendor, I was once invited to a client site with the goal of “creating some key performance indicators” for the business. The only representatives from the client were two IT managers and a … Read More